Question 1

How quickly can you fix my motor failure?

Accepted Answer

At Sisters Garage Doors, we understand that a motor failure leaves your garage door inoperable, which is why we prioritize these repairs. For most motor failures, we can provide same-day service, often arriving within 2-hour of your call. Our technicians carry common replacement parts and motors on their trucks, allowing us to complete most repairs in a single visit. For older or specialty motors that require ordering parts, we'll provide a temporary solution to keep your door operational and return as soon as the part arrives – typically within 1-3 business days.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage door openers can result from several factors. The most common causes include: age and wear (most motors last 10-15 years), power surges from electrical storms, overheating due to frequent use or inadequate ventilation, stripped gears from forcing a stuck door, and capacitor failure. In Central Oregon's climate, extreme temperature swings can also stress motor components. Warning signs include grinding noises, slow operation, intermittent function, or the motor running but not moving the door. Regular maintenance can extend motor life and catch potential issues before complete failure.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options for qualified customers. We partner with several lending institutions to provide: 0% interest financing for 12 months on qualifying purchases, low monthly payment plans extending up to 60 months, quick approval process with minimal paperwork, and no prepayment penalties. During your free consultation, our team will discuss all available financing options and help you find a payment plan that fits your budget. We believe every Central Oregon homeowner deserves a beautiful, functional garage door, and financing makes that possible.

Question 4

What's included in your garage door maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance service includes: visual inspection of all components, lubrication of rollers, hinges, and springs, tightening of all hardware, track alignment and cleaning, spring tension adjustment, cable inspection and adjustment, weatherstripping assessment, opener force and travel adjustment, safety sensor testing and alignment, battery backup testing if applicable, and a detailed report of any issues found. Regular maintenance typically takes 45-60 minutes and can extend your door's life by years while preventing costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on the complexity. This includes removal and disposal of the old door, installation of new tracks and hardware, door panel assembly and mounting, spring and cable installation, opener installation or reconnection, safety testing and adjustments, and cleanup of the work area. Custom doors or unusual configurations may require additional time. We always complete installations in a single visit, leaving you with a fully functional, beautiful new garage door.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranties. For installations, we offer a 5-Year on all labor and parts we install, manufacturer warranties on doors and openers (typically 1-10 years depending on product), and lifetime warranty on springs for qualifying installations. For repairs, we provide a 1-year warranty on all parts and labor. Our warranties are transferable if you sell your home, adding value to your property. We're committed to your long-term satisfaction, which is why we've maintained our reputation for over 42 years.

Question 7

Do you service commercial garage doors?

Accepted Answer

Absolutely! Sisters Garage Doors provides complete commercial garage door services including sectional overhead doors, rolling steel doors, high-speed doors, fire-rated doors, loading dock equipment, and commercial opener systems. We understand that business downtime is costly, which is why we offer priority commercial service, preventive maintenance contracts, and 24/7 emergency repairs for our commercial clients. Contact us to discuss your commercial garage door needs.

Question 8

What areas do you serve?

Accepted Answer

We proudly serve all of Central Oregon including Sisters, Bend, Redmond, Camp Sherman, Black Butte Ranch, Tumalo, Terrebonne, Powell Butte, Prineville, Culver, Metolius, and surrounding communities. Our service area covers a 50-mile radius from Sisters, encompassing Deschutes, Crook, and Jefferson counties. If you're unsure whether we serve your area, please call us – we may still be able to help! Our 2-hour response time applies to most locations within our service area.

Frequently Asked Questions